Shipping and redemption
German Post - DHL - UPS
Our shipping takes place within 1-2 working days after receipt of payment. The shipment of replacement and small parts takes place via the service provider DHL / UPS. For the shipping of larger machines, we select the adjusted freight forwarder for delivery. If you want a delivery deviating from our standard shipping, additional costs incurred by buyer's side are incurred. Please contact us in this case directly after ordering.
The shipping costs include loading and packaging fees as well as the postage costs. For larger orders, the shipping costs are calculated using the total weight of the package. Orders from 150 EUR are basically free shipping. We advise you to summarize multiple items in an order.
We pack our goods in protected envelopes and shipping bags to prevent damage to the transport in the best possible way.
Revocation and returns:
Please note the following paragraphs from our terms and conditions:
6. Right of withdrawal and pattern withdrawal form
According to § 355 BGB, the buyer has a right of withdrawal up to a period of 14 days after conclusion of the contract. The revocation must be done in text form and the goods must be returned. Timely dispatch is sufficient for deadline. The burden of proof for the timely dispatch lies with the buyer. You should definitely keep a copy of your letter or your e-mail. The return costs must be borne by the buyer when revoked.
7. Notes
7.1 The right of withdrawal, insofar as the parties have agreed otherwise, are not in contracts for the delivery of goods that are not prefabricated and is decisive for their production or determination by the consumer or clearly to the personal needs of the consumer are tailored. The right of withdrawal is prematurely exposing to the extent that the parties have agreed otherwise, with the following contracts:
• Contracts for delivery of sealed goods that are not suitable for reasons of health protection or hygiene to return if their seal has been removed after delivery,
• Contracts for the delivery of goods, if they were mixed inseparable from other goods after delivery due to their condition,
• Contracts for the delivery of sound or video recordings or computer software in a sealed pack when the seal has been removed after delivery.
7.2 Please avoid damage and contamination of the goods. Please send the goods as possible in original packaging with all accessories and with all packaging components to us. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide a suitable packaging for sufficient protection against transport damage.
7.3 Please note that a prerequisite point 7.2 is not a prerequisite for the effective exercise of the right of withdrawal.
8. Value replacement when revoked
In the case of a revocation of the contract, the customer has deviating from § 346 (2) no. 3 BGB's value for value for a loss of value of the goods if the loss of value is due to a handling of the goods which are to examine the nature, the properties and the functioning of the goods It was not necessary and we have informed the customer in accordance with Article 246a § 1 (2) sentence 1 (1) of the Introductory Law on the Civil Code on his right of withdrawal.